Menu Close

Is Contactless technology in the hospitality industry impersonal or a positive experience.

Posted in Hospitality Consulting

Digital transformation is reshaping the way industries operate, and it is reaching more sky-high levels. The hospitality province uses the most advanced technology to revamp daily task performance and customer interaction patterns. Rahy hospitality consultants believe that the industry has undergone severe loss due to the ongoing Covid-19 pandemic. The pandemic had influenced the way individuals travel or even go out to shop basic necessities.

Rahy’s hospitality consulting services play an intense role in enhancing guest satisfaction and consequently enhancing guest loyalty to hospitality technology solutions. Businesses can effectively provide an exceptional experience before, during, and after a guest arrives at their destination by investing in experience and management technologies. This investment will not only improve guest satisfaction and loyalty, but technology also plays a critical role in driving optimized profitability by diminishing acquisition values and boost repeat bookings by customers.

Let us first understand what contactless guest experience is in the hospitality industry.

What Is Contactless Guest Experience?

Due to the universal pandemic, using contactless technology in hospitality is an essential growing requirement; this trend is becoming very popular and has a lot to contribute in the future. Contactless guest experience relates to or involves technologies that enable customers to contact hospitality services and facilities wirelessly, and this includes

  • Contactless payments 
  • Check-ins, and check-outs, contactless bookings
  • In-room voice or smartphone app assistance, etc 

Contactless tech solutions ensure quick and paperless contact among clients and hospitality facilities. Rahys’ hospitality consulting helps businesses think through the implementation of the solutions and their strategies which will help them offer a more satisfying customer experience to stay afloat in the trade.

What are the Benefits of Contactless Experience in the hospitality industry? 

Due to the variation in scope, both businesses and their customers benefit from the contactless hospitality trend’s gaining popularity. Hospitality firms that already use or intend to use these solutions seize the following advantages:

  • Support of administration operations
  • Records of customers personal data
  • Enhanced revenue
  • Facilitation of staff regular tasks
  • Real-time management statistics and analytics delivery
  • Continuance of safe and social distancing among employees and customers
  • Improved security measures and control levels

Customers also encounter significant benefits of the contactless solutions in the hospitality industry; they include:

  • Simplified booking, reservation, check-in, and check-out procedures, room service orders, etc
  • Reduced waiting times at the front desk
  • It enhanced the personalized visit experience
  • Facilitated communication with the staff

So is Contactless technology in the hospitality industry impersonal or a positive experience?

Well, there is an excessive appetite for more contactless experiences throughout the travel journey. Several companies are leveraging contactless technologies accessible to help reimagine the guest experience and revitalize guests to utilize mobile dining, mobile check-in/check-out, mobile key, and mobile requests whenever feasible and wherever convenient.

Technology has been a crucial part of other industries, and hospitality is no exception; it is here to stay, so let us not think of it as impersonal. It is an integral part of modern life. It can be utilized to extend personal touch, and this will assist in presenting a wide-cut contactless service in the hospitality sector. 

Contactless technology is an efficient tool — it will help industries adapt to the change in the hotel culture due to the shift in consumer behavior and expectations. Businesses need to understand that contactless technology in hospitality can increase social interaction. To conclude, contactless technology contributes to and helps create a connected place that brings people back together, in safe spaces, interacting and engaging.

Rahy provides hospitality consulting services to improve and renovate industries. Get in touch today!

bottom-top